Global Enablement Framework

A framework to track the definition of vital process elements for building transparency in operations, rapid self-enablement of teams and to create process structure for insights or automation.

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Challenge:
Cross-departmental view into the flow between processes, people and the technologies that connect them is unclear.

Different methods of operations across teams can sometimes conflict or even repel the methods of others, causing operational friction or a halt in successful outcomes.

Role:
Documentation Services Lead,
Marketing Operations

Stakeholder:
VP, Operations

Research:
Process Definition Methods
Process Automation
User Experience Research
Agile Process Management
Lean Design Methods

KPI’s:
% of Known Assets Catalogued
% of Internal Processes Defined
% of Time Saved with Task Automation
% of Time Saved in On-boarding

Pain Points:
Difficult to streamline cross-team processes
Unclear best practices for non-boarding
Tough to scale without hours of 1:1 handoffs

Solution Tactics:
Define universe of enablement assets
Use Micro-Play format to define gaps
Track progress via Maturity Model